Shipping and payment

Yes, we ship worldwide, but please contact us for orders outside Europe.

We ship orders within 1 to 4 business days after payment is confirmed, provided the items are currently in stock. Should it take longer, we will let you know by e-mail.
Out of stock items will be sent as soon as they become available.

We dispatch our products through the Hellenic Post Office by registered mail so we can provide you with a tracking number right after shipping.

Shipping takes about 8-10 working days for European destinations and 8-14 working days for non EU customers.

We charge handling and shipping fees for deliveries. Shipping costs depend on your destination and delivery service requested.
When you checkout, the webshop automatically calculates shipping costs for your address, before payment.
Shipping costs are flat rate: 5 euros for Greece, 25 euros for Europe and 40 euros for international destinations.
Please note that all international customers (outside the EU) are liable to be asked to pay country/state import duties and taxes at the time of delivery of your purchased items.

We accept payment through PayPal and you can also pay with your credit card.
Credit card information is always encrypted during transfer over networks.
There is also the option for psyment upon receipt for local (Greek) destinations.

Returns policy

We want you to be satisfied with our service.
If you wish to exchange or return a product, please contact us within 7 working days of delivery, prior to sending items back, at info@fromthessaloniki.gr, making sure you include a brief explanation of why you’re returning the item.

CONDITIONS OF RETURNS
Send your item(s) along with your original receipt to our shop address.
Bear in mind that products must be sent back in their original state (undamaged, in their original packaging).
Used and / or washed items cannot be returned and refunds will only be issued for unused or faulty items returned to us.
Return delivery of the unwanted item must be arranged and paid for by the customer. If there is a mistake on our part regarding your purchase, we will pay the return costs.
Original shipping charges are non-refundable.
We are unable to refund any items lost in transit – we recommend you select a tracked service and retain proof of postage in case there are any issues with the return shipping.
Your refund will take effect within twenty (20) working days of receiving the returned items. You will be refunded by crediting the bank account used for your payment.
We will notify you by email to let you know once we’ve processed your return.

Contact Information
Do you need clarifications / additional information about placing an order, availability, shipping, payment, etc.? We are at your disposal for any help you might need. Please contact us by email at info@fromthessaloniki.gr or by phone at +30 210272298, Monday to Friday, from 11 to18h.

TERMS AND CONDITIONS

1- OVERVIEW
Welcome to our website and e-shop.
Throughout the website, the terms “From Thessaloniki’”or “Heavy Baggage Design” or “we” or “us” or “our company’” refer to the owners of this website, with registered office at Dimitriou Gounari 21, 54622 Thessaloniki, Greece.
We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Please read the following terms and conditions of use carefully.
By visiting our site and/ or purchasing something from us, you are expressly agreeing to comply with and be legally bound by the following terms and conditions. These terms and conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms and conditions.
By agreeing to these terms and conditions, you represent that you are at least the age of majority in your country / state or province of residence.

2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.

3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information provided on this site is not accurate, complete or current.
The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. This website may contain certain historical information provided for your reference only. Any reliance on the material on this website is at your own risk.
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to modify or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order), but we have no obligation to update any information on our website.
We cannot guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

4 – MODIFICATIONS TO THE SERVICE AND PRICES
We reserve the right at any time to modify the description and / or prices for our products and to modify or discontinue the service without notice.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

5 – PRODUCTS OR SERVICES
We have made every effort to display the colors and images of our products that appear at the shop as accurately as possible. Please note that handmade items may varry in size. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
You are the sole responsible for providing complete, current and precise purchase and account information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as necessary.

7 – PRIVACY POLICY
If you have purchased goods from us, subscribed to our newsletter, entered any of our competitions, posted content on our social media pages, or advised us of your address and / or phone number, we may store your personal information in our customer file for access, customization and execution of orders as well as to uphold the customer relationship.
The type of personal information we may collect includes the following: name, surname, gender, user name, password, email address, postal address, phone number, and mobile number. We may also collect information regarding your visit, such as the date and time you accessed our website, the pages you visited while on the site and the internet address from the site through which you linked directly to us. Credit card information is held securely on a financial services approved location and cannot be accessed by us.
The information is used entirely and only by us, except in cases where we use third party service providers to perform certain functions for us such as credit card processing and delivering packages. We will not rent or sell your personal information to any third party without your permission.
We will have no liability for disclosure of information due to errors in transmission or unauthorised acts of third parties. In addition, we may disclose any information, including personally identifiable information, to comply with any applicable law, regulation, legal process or governmental request. We will also release specific information in special cases, such as if there is an attempted breach of security or a physical threat to you or others.
Newsletters
We may occasionally offer free newsletters to share information with you about the website, about us and our affiliates and subsidiaries, or about our business partners and advertisers and sponsors. You may receive a newsletter by registering for one. You may cancel your free email subscription by following the instructions provided on the website or, in some instances, in the designated area of certain newsletters or emails. We will not send you our own promotional emails without your consent. Any promotional email that you receive from us will also allow you to unsubscribe to further email promotions if you decide at a later stage that you no longer wish to receive emails with news and special offers from us.

8- COPYRIGHT NOTICE
This website contains material which is owned by or licensed to us.
Such material includes – but is not limited to – the name, design, concept, layout, look, appearance and graphics or any other distinctive characteristics similar to any of the above.
Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

9- LEGAL USE
By using this website you agree to use it only for lawful purposes.
You agree to abide by all applicable laws, regulations and codes of conduct and to be solely responsible for all things arising from your use of this website.
You agree not to publish, post, disseminate, distribute or otherwise transmit any misleading, defamatory, offensive, infringing, obscene, indecent or otherwise unlawful or objectionable material or information in connection with this website.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws and our intellectual property rights or the intellectual property rights of others).
You agree not to transmit any worms or viruses or any type of malicious code of a destructive nature, nor inhibit the use and enjoyment of this website by any third party.
A breach or violation of any of the terms of conditions will result in an immediate termination of your services. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

10- THIRD-PARTY LINKS
This website may include links to other websites. Links are provided for your convenience only and we are not responsible for the content of those sites. Browsing them is solely at your own risk and we are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

11 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Neither we nor any third parties guarantee or warrant that your use of our service will be uninterrupted, timely, secure or error-free, nor that the results obtained from the use of the service will be accurate or reliable.
We reserve the right to remove the service for indefinite periods of time or cancel the service at any time, without prior notice.
You expressly agree that your use of, or inability to use, any information or materials on this website is at your sole risk. The service and all products and services delivered to you through the service are provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall we, our directors, officers, our employees, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

12 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these terms and conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

13 – SEVERABILITY
In the event that any provision of these terms and conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms and conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

14 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These terms and conditions are effective unless and until terminated by either you or us. You may terminate these terms and conditions at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these terms and conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

15 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the terms and conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these erms and conditions by posting updates and/or changes to our website at any time.
It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms and conditions constitutes acceptance of those changes.

16 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision.
These terms and conditions and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the terms and conditions).
Any ambiguities in the interpretation of these terms and conditions shall not be construed against the drafting party.

17 – JURISDICTION / GOVERNING LAW
These terms and conditions are governed by the laws of Greece and the Greek courts shall have non-exclusive jurisdiction over any dispute.